Grayfin Siren Terms

1. Who we are

Grayfin, the trade name of a Florida limited liability company (Florida document number L26000463152), Palm Coast, Florida. In these terms, "we" and "us" mean Grayfin, and "you" means the business that starts a Siren plan. Questions: hello@grayfin.ai.

2. What Siren does

Siren answers calls to your business number with an AI assistant. It answers common questions using the information you give us and takes messages, which we send to you by email. When a caller says something is urgent, we send you an alert by email with the details the caller gave (such as their name, callback number, address if given, and a short reason).

3. AI and recording notice

Every caller hears that the call is answered by an AI assistant and may be recorded. These notices can't be turned off. Our voice provider processes call audio live so the assistant can understand and reply. With the settings we use, our voice provider doesn't keep a recording or transcript after the call. Messages and alerts we email to you are kept by our email delivery provider for 30 days, plus backups for 7 days, and we keep our copies for up to 90 days. We keep the time and length of each call, without its content or the caller's number, to count your monthly minutes (section 6). We delete call times after 90 days. We keep your monthly minute totals for our billing records while your account is open and for 3 years after it closes.

4. Not for emergencies or health care

Siren is not an emergency service and can't contact emergency responders. Callers with an emergency should hang up and dial 911. Alerts can be delayed or fail, so don't rely on Siren for anything that needs an immediate response. Siren isn't available to health care businesses, including medical, dental, mental health, pharmacy and veterinary practices. Pet groomers, boarding and pet stores are welcome.

5. Plans and prices

The price, currency and minutes shown at checkout are the ones that apply to you. Siren (US) is US$20 a month, including any applicable tax. Prices are in US dollars. Payments are processed by Link, Stripe's merchant-of-record service: your charge, receipts and invoices come from Link, and Link's payment terms also apply to the payment. You get an electronic receipt for every payment.

6. Minutes

Minutes are counted from our call records, from answer to hang-up. They're added up over your billing month, which starts on the day you subscribe and renews on the same date each month (section 7). Unused minutes don't carry over to the next month.

Siren (US): your plan includes 120 minutes. We'll email you when your calls reach 100 and 120 minutes. If your calls reach 130 minutes in a billing month, Siren pauses for the rest of that billing month: callers hear a short message that the line can't take calls right now, and we'll email you. Siren answers again when your next billing month starts. Going over 120 minutes never costs extra. We will never charge you more than US$20 a month for Siren.

If Siren pauses early because of a counting error on our side, we'll credit you.

Call length: to keep the line free for your callers, Siren wraps up a call after about 10 minutes and ends calls where no one is speaking.

Fair use: every plan is for the normal call volume of one small business. If your calls reach the 130-minute pause month after month, we may contact you about it, and either of us can end the plan with 30 days' email notice. If we end it, we'll refund any month you've paid for but won't get.

7. Billing and renewal

Plans are billed monthly in advance through Link (Stripe), starting the day you subscribe, and renew automatically each month on the same date until you cancel.

8. Cancelling

Cancel anytime through Link, or by emailing hello@grayfin.ai; we confirm by email within one business day. Your service stops when you cancel, and you won't be charged again. We don't refund the unused part of the month, except as described in section 9.

9. Refunds

If you ask within 5 business days of your first payment and Siren has answered fewer than 15 minutes of calls for you, we'll refund your first payment in full. If Siren isn't answering calls on your line within 5 business days of your first payment because of a problem on our side, you can cancel and get a full refund however many minutes were used. After that, we don't refund partial months, except where the law requires a refund or when Siren didn't work because of a problem on our side; then we refund the affected part of the month. Refunds are on request: email hello@grayfin.ai, and we process your refund within 2 business days. Refunds go back to the card you paid with. Link may also issue refunds under its own policies; that doesn't reduce your rights under these terms.

10. Your responsibilities

• Give us accurate business information (hours, services, prices, service area) and tell us when it changes. Siren answers from what you give us.
• Use Siren only for lawful calls, and follow the call-recording, notice, privacy and consumer laws that apply to your business. Don't ask us to remove the AI or recording notices.
• Don't put Siren on a health care or emergency line.
• Once a message or alert reaches you, acting on it is your job, including calling the caller back. How you use and keep it is up to you.
• If you forward calls to a Siren number in another country, your phone company may charge you for forwarding.

11. Acceptable use

Don't use Siren to make outbound calls or send marketing messages, to collect payment card numbers, health information, government IDs or other sensitive information, to impersonate anyone, or for anything unlawful, deceptive or abusive. Don't try to overload, probe or get around the service's limits.

12. Caller information

Siren handles caller information as described under Calls to a Siren line in our Privacy Policy. We use it only to run Siren for you. We don't sell it, use it for advertising or use it to train AI models. If a caller asks you to delete their information, tell us and we'll delete our copies.

13. Suspension

We may pause your line, after an email to you when practical, if it's used for automated, abusive or unlawful calls, if it breaks section 4 or 11, or if a payment fails and isn't fixed within 7 days. We'll restore it once the problem is fixed. If we end your plan because of a breach, we don't refund the current month.

14. No guarantee of results

We don't promise any business result, such as more bookings or sales. AI answers can be wrong; check important details with the caller yourself. Siren may not answer every call, for example during outages or when the phone network or our providers have problems.

15. Liability

To the extent the law allows, our total liability to you for anything related to Siren is limited to the greater of the fees you paid us in the 12 months before the claim or US$50. We aren't liable for missed calls, missed or late alerts, or lost business, except where the law doesn't allow this limit. Nothing in these terms limits liability that the law doesn't allow to be limited.

16. Changes

If we change these terms or the price, we'll email you at least 30 days before the change takes effect. The change applies from your first renewal after that date. If you don't agree, you can cancel before then at no cost, and the current terms keep applying until your paid month ends.

17. Law and language

These terms are governed by the laws of the State of Florida, USA. Any mandatory consumer protection law where you live still applies, including your right to go to your local consumer authority or courts.

These terms are published in English and Spanish. Both versions have equal force. If they differ, the one more favorable to you applies.

18. Contact

Grayfin · Palm Coast, Florida, USA · hello@grayfin.ai